On this site you will find formal wear that is designed and manufactured by our team at DiscountDressesOnline.com as well as dresses that are sourced from our retail partners.
FAQs and customer Service for dresses designed, manufactured and sold by our partners
In addition to the plus size gowns that we manufacture ourselves, we are delighted to augment our range with dresses designed, manufactured and sold by other leading brands and retailers. All dresses made and sold by third parties are clearly identified on our site by a "Visit Store" icon next to the photograph of the dress. Clicking the "Visit Store" icon will take you to the partner store listed in that dress description. There you can continue to browse for other dresses or complete your purchase. Since your purchase will be completed on one of our partner sites, please check the shipping times, size charts, return policies and other customer service information posted on their site as they may differ from those of DiscountDressesOnline.com.
FAQs and customer service for dresses designed, manufactured and sold by DiscountDressesOnline.com
To choose from the range of exclusive plus size formal wear designed and manufactured by DiscountDressesOnline.com please visit our selection of plus size mother of the bride dresses, holiday and party dresses and wedding gowns. Our dresses are made by experienced designers using imported fabrics, sequins and beading. Each dress is fully-lined for extra comfort and most gowns feature exquisite detailing that is finished by hand. Best of all, by providing our collection directly to customers, we are able to bypass the usual costs associated with department store distribution, which allows us to offer all of our dresses at incredible prices.
The following customer service information relates to dresses designed, manufactured and sold by DiscountDressesOnline.com. For dresses sold by our partners (clearly indicated by a "visit store" icon next to the photograph of a dress) please consult the FAQ section of the relevant partner site.
1. Can I call in my order?
Of course! Please call either 1-800-481-4784 or 1-773-665-7087, where our representatives are available daily from 9:00 a.m. to 6:00 p.m. Pacific Time to take your order by phone.
You may charge your Mastercard, Visa, American Express, or Discover card. If you should call and receive a pre-recorded message that our operators are handling other customers, please leave your name and telephone number. Our operators will call you back promptly to take your order.
2. Is it safe to use my credit card at Discount Dresses Online?
Protecting your information is our first priority. Our online ordering system sends your order to us using transaction technology that is highly secure. It allows your order to be sent as encrypted code directly to our merchant bank processor.
3. How private is the information I supply to Discount Dresses Online?
Discount Dresses Online collects customer information in an effort to improve the content of our web site and to ensure that your shopping experience is a pleasant one. We understand the importance of using customer information responsibly. We consider the information with which you provide us as personal and confidential. Your information will be used only for purposes such as notification of special sales or updates to our web site should you desire to receive this information. Discount Dresses Online may utilize demographic information without revealing the identities of our customers. We will not sell any of your information without your expressed consent.
4. Can I put an item on hold?
Yes. You may request our customer service deparment to hold any item for 24 hours. Simply call us at 1-800-481-4784 to give us the details of the item you would like to put on hold. The selected items will remain there for 24 hours before it is returned back into stock. If you would like to purchase the item, simply call us back to complete your order.
5. How do I determine my size?
You can access our size chart by clicking on this link. Take your measurements to determine the most appropriate size. We recommend that when in doubt order a size larger to ensure alteration ease. All of our evening wear is 59" from the shoulder to the hem.
6. How do I check the status of my order?
After we ship you your merchandize we will send you an email with your UPS tracking number. After receiving your UPS tracking number visit UPS.com to check the shipping status of your order.
Feel free to email our customer service department at any time to check the status of your order. We can be reached at CustServ@DiscountDressesOnline.com and we will get back to you within 24 hours with a detailed response.
7. What if I received a Damaged Shipment?
For your protection, please do not sign for merchandise until you inspect the packaging for damage. Discount Dresses Online makes every effort to prevent shipping damage, however, please keep the original shipping carton and take the following steps if there appears to be shipping damage:
1) Promptly contact the office of the shipping company for a Damage Inspection report;
2) Request that the shipping company return the merchandise to the address listed on the package.
Please do not return the merchandise yourself as this may delay your reorder or credit. Please email our customer service team at CustServ@DiscountDressesOnline.com for more assistance.
8. What are the Shipping and Handling charges?
We offer the following shipping options:
- UPS Ground Delivery (4-8 business days) FREE
- UPS 2-Business Day Delivery $30
- APO/AE Orders $30
- UPS Next Business Day Delivery $40
- UPS North America (Canada, Mexico, Alaska, Hawaii) $30
- UPS World Express Delivery $50
Please note that the above charges are for one item orders and additional charges may apply if multiple items are orders. We make all attempts to ship orders the following weekday. Please call if you are concerned about a delivery date.
9. Do I have to pay sales tax?
A 9.25% sales tax will be added to orders shipped to California. Sales tax will not be added to any orders shipped outside of California.
10. How can I contact Discount Dresses Online with my comments and suggestions?
Our goal at Discount Dresses Online is to make your shopping experience as easy and smooth as possible. Offering quality fashion at great prices is just the beginning. We would like our web site to be an enjoyable place for you to visit. We want to offer you unparalled service, so please let us know what you think of Discount Dresses Online. If there are other products and services you would like to see us offer at our site, we want to know. We want your ideas, comments and suggestions to be the building blocks of our business. You can reach our customer service team at CustServ@DiscountDressesOnline.com or call us at 1-800-481-4784.
11. What are my payment options?
Discount Dresses Online accepts Visa, Mastercard, American Express, and Discover. You may also submit a money order payable to Glazebrook Group LLC. Money orders should be sent to:
Glazebrook Group LLC
Second Floor, Suite 2020
1001 Bayhill Drive
San Bruno, CA 94066
12. How do I send a gift?
During the checkout process, you can enter different billing and shipping addresses. Then, type a note to the recipient in the comment box and we'll know to include a special gift reciept that contains no prices. You will receive an email as soon as your gift is shipped.
13. What if your gift doesn't fit or is the wrong color?
Your gift recipient can either exchange the item for another style, size, or color, or elect to receive a store credit.